FAQs

Click any question and then scroll down to see its answer at the bottom.

  • Q1: How much should I BUDGET for the party?
  • Q2: When do we pay the BALANCE DUE?
  • Q3: Can I CHANGE the package I booked?
  • Q4: What if I need to CANCEL or RESCHEDULE the party?
  • Q5: Is there an AGE limit?
  • Q6: Are SOCKS required?
  • Q7: What time should my guests and I ARRIVE at the party?
  • Q8: If we arrive LATE, would we still have the same amount of event time?
  • Q9: Can we have the PLAY ROOM for LONGER TIME than included in the package?
  • Q10: Can we have the PARTY ROOM for LONGER TIME than included in the package?
  • Q11: Can we RE-ENTER the play arena after spending time in the party room?
  • Q12: Can we start the party in the party room?
  • Q13: Can I bring in my own DECORATIONS?
  • Q14: What options do you offer for INVITATIONS?
  • Q15: Can I bring in my OWN FOOD and drinks?
  • Q16: What if I can get food/ drinks cheaper on my own?
  • Q17: Can I order extra pizza or other delivered food once my party has begun?
  • Q18: Can I take home "leftover" 2-L drink bottles?
  • Q19: Will you help manage the birthday GIFTS?
  • Q20: What if the party is not going the way I expected?
  • Q1: How much should I BUDGET for the party?
    Ans:

    Your total party cost will be based on four main components Fun, covered by the base party package price that admits a certain number of bouncers. Add-ons, i.e. food, drink, cake, balloons, etc., as ordered by you. Note that certain add-ons are included in the price of some packages. Other add-ons could be charges for extra bouncers, extra time, etc.

    Sales Tax, which is levied by the State of Texas. Gratuity (average $20), which will be appreciated by your party staff for their full-service assistance.

  • Q2: When do we pay the BALANCE DUE?
    Ans:

    During check-in a lump sum payment will be collected. The check-out process includes final review of your receipt showing all charges and payments, followed by settling any remaining charges, & optional gratuity. If you plan to redeem any qualified promotional offer e.g., coupon, gift certificate, or discretionary booking discount--ONLY ONE DISCOUNT CAN BE APPLIED per event.

  • Q3: Can I CHANGE the package I booked?
    Ans:

    Yes you may change the package up until the day before, although not on the day of, your event. You may not cancel any perishable item (e.g., vegetable platter or fruit bowl) after Thursday. To avoid change to the package, we recommend that you select the package most suitable for expected turnout. Our experience suggests that not everyone invited shows up, so underestimating is one option. You can always upgrade the package or simply pay for any extra bouncers who is not covered in the package.

  • Q4: What if I need to CANCEL or RESCHEDULE the party?
    Ans:

    Your deposit is non-refundable (sorry, no exceptions). You may reschedule before 1 week for $50, but the new date must be within 4 weeks of the original date. If you cancel or reschedule within 1 week of your party date or if you don’t show up for your event, we can’t re-book the slot at the last minute, and so you’d also be responsible for paying the entire remaining balance, including any order placed for catered food (e.g., pizza, fruit platter, vegetable platter, etc.).

  • Q5: Is there an AGE limit?
    Ans:

    Planet Wow is suitable for children walking through adults! Children under 2 years should be accompanied by an adult since the games are quite big. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.

  • Q6: Are SOCKS required?
    Ans:

    For overall hygiene as well as guests' safety and enjoyment, socks are required for EVERYONE (yes adults too) who plans to play.

  • Q7: What time should my guests and I ARRIVE at the party?
    Ans:

    We ask that you and your guests arrive 10 minutes prior to your scheduled party start time, to allow ample time for check-in and review of play room rules designed to maximize your enjoyment and safety.

  • Q8: If we arrive LATE, would we still have the same amount of event time?
    Ans:

    We're committed to delivering a party that'll make you go wow, but each event has a fixed duration. We usually have back-to-back parties. Even if a party starts late, it needs to end on time, so the next parties can start on time.

  • Q9: Can we have the PLAY ROOM for LONGER TIME than included in the package?
    Ans: The included play time is usually plenty for kids. It's like putting kids on a treadmill for an hour without stopping. They are usually hungry and thirsty after that. However, more time can be added at extra cost, based on room availability, but must be requested at the time of booking.
  • Q10: Can we have the PARTY ROOM for LONGER TIME than included in the package?
    Ans: More time can be added at extra cost, based on room availability, which is unlikely on a busy day unless your party is the last or second to the last event of the day. Note, however, that while time in the party room can go fast, our trained party hosts will you complete the celebration within the standard 40 minutes. Party room activities can be broken down into three primary segments: enjoyment of any food/drinks ordered, cutting and eating cake or other desserts, and opening gifts. Some parents choose to take unopened gifts home so that the birthday child can enjoy their meal with their friends, then open presents leisurely at home. Although we generally recommend about 10-15 minutes per segment, our staff will make appropriate adjustments as needed and help you enjoy every moment while keeping you on time.
  • Q11: Can we RE-ENTER the play arena after spending time in the party room?
    Ans: We often have parties going on simultaneously in each room. When one party moves from the play room to the party room, another party usually enters the play room. So, you and your guests may not re-enter the play room from the party room.
  • Q12: Can we start the party in the party room?
    Ans: Because we've found that full tummies and bouncing don't mix, our parties begin in the play room and then move to the party room where it ends.
  • Q13: Can I bring in my own DECORATIONS?
    Ans: Yes, but please limit such items to table décor, i.e., no wall or ceiling decorations, and no confetti/ party poppers. You'll have access to the party room 1 hour after your party starts and have about 20 minutes for setup before your party is scheduled to move in there after the play time.
  • Q14: What options do you offer for INVITATIONS?
    Ans: We strongly recommend that you use our custom designs from Evite.com. That way you can track RSVPs most efficiently. Note that their privacy policy, as linked at the bottom of their pages, differs from ours. If you plan to use your own invitations, please include the map and driving directions from our website.
  • Q15: Can I bring in my OWN FOOD and drinks?
    Ans: Our packages do not include cake so you can bring your own favorite design. For a $30 outside food surcharge, you may also bring 1-2 dry finger foods (no drinks please) that we don't sell and that don't require warming or freezing. We'll waive the surcharge if your invoice exceeds $400 pre-tax. Note that although we do not prepare any food on the premises, we do have an extensive menu of kid and adult foods from reputable vendors. Because we have to submit food orders in bulk days before your party, generally we are unable to cancel or change orders placed with our vendors. Thus, YOU WILL BE RESPONSIBLE FOR PAYMENT FOR ALL FOOD THAT YOU ORDER. Because all ordered food (except drinks) belongs to you, you can take home any that is not opened or consumed.
  • Q16: What if I can get food/ drinks cheaper on my own?
    Ans: Our prices are fully disclosed on our website so you can be fully informed before ordering. As a full-service party business, we set our food/drink prices to reflect pickup/delivery/handling and, most importantly, timeliness. All our drink products are priced competitively compared to similar entertainment venues or restaurants. While juices and water bottles are sold per unit, Pepsi product drinks (including non-carbonated non-caffeinated options) are complimentary for kids in all packages, with unlimited refills while in the party room.
  • Q17: Can I order extra pizza or other delivered food once my party has begun?
    Ans: We order food 1-2 days before your party to ensure its timely arrival. We do not maintain extra food on the premises. While we will try to order extra food from our outside vendor, we cannot guarantee that they will be able to fulfill extra orders at the last minute, as they are also handling orders from residential customers around the area during the busy weekend.
  • Q18: Can I take home "leftover" 2-L drink bottles?
    Ans: For hygiene and efficiency, we use bottled drinks to refill your cups, instead of soda dispensers as used elsewhere. We'd be happy to refill your drink as much as you can consume while in the party room; unused drinks in bottles belong to and hence remain at Planet WOW.
  • Q19: Will you help manage the birthday GIFTS?
    Ans: For your convenience, we will provide a gift bucket, which we will carry from the lobby to the play room to the party room and finally to your vehicle. Like your personal belongings, WATCHING YOUR GIFTS IS YOUR RESPONSIBILITY because it is impractical for Planet Wow staff to watch them while performing many other duties, especially watching the children.
  • Q20: What if the party is not going the way I expected?
    Ans: Every Planet Wow staff is trained to deliver a great party and does so week after week for many customers. They follow operational guidelines to assure maximum fun and safety, the latter being critical due to the active fun nature of our facility. Because there are so many things that must be done right and must go right for a great party, please bring any issue to our attention immediately. Knowing it sooner than later would give us a chance to rectify it and deliver a great party, which is our ultimate goal.